FAQ

I haven't received an order confirmation. What should I do? You should receive a confirmation email within a few minutes of placing your order. If it hasn't arrived, please check your spam folder first. If you still can't find it, contact us at opnfold@gmail.com with the name and email address used at checkout.

Can I add an item to an order I've already placed? Once an order is placed, we're unable to add items to it directly, as this affects processing and packing. You're welcome to place a second order.

How can I track my order? Once your order ships, you'll receive an email with a tracking link. If tracking hasn't updated even after the order is dispatched, contact us at opnfold@gmail.com

Can I exchange an item for a different size? Yes, subject to availability. Let us know your preferred size when you write in, and we'll confirm whether it's in stock before processing your exchange.

Can I return a Limited Fold item? As Limited Fold releases are produced in small quantities and not restocked, we'd encourage reviewing our Size Guide carefully before ordering, as we can only offer an exchange if the piece is in stock. We do not provide returns/refunds.

How do I know what size to order? Every product page includes specific measurements for that piece, since fit can vary between styles. For general guidance, see our Size Guide. If you're between sizes or unsure, write to us at opnfold@gmail.com with your measurements. We'll be glad to help before you order, rather than after.

What if my order doesn't fit? If a piece doesn't fit as expected, you're welcome to exchange it within our exchange window. See our Return & Exchange Policy for full details.

An item I want is sold out. Will it be restocked? Permanent Collection pieces are typically restocked. Limited Fold pieces are produced once and not restocked. Once sold out, that release doesn't return.

Is it safe to enter my card details on your website? Yes. All payments are processed through an encrypted, secure payment gateway. We do not store your full card details on our servers.

How do I use a discount code? Enter your code in the designated field at checkout, before completing payment. The discount will apply automatically once a valid code is entered.

How can I reach customer support? Write to us at opnfold@gmail.com, or use the form on our Contact page. We aim to respond within 48 hours.